Privacy Policy

Shalean Cleaning Services respects your privacy. We collect only the information needed to process bookings, contact customers, manage payments, and provide cleaning services across Cape Town.

Information we collect

We may collect your name, phone number, email address, service address, booking details, payment reference, and communication history when you book online or contact our team.

How we use your information

We use your information to confirm bookings, assign cleaners, process payments, provide support, send service updates, and improve our operations. We do not sell personal data to third parties.

Data retention & security

Booking records are retained as needed for accounting, dispute resolution, and legal compliance. Payment card details are handled by our payment providers—we do not store full card numbers on our servers.

Contact

For privacy questions, email support@shalean.com or visit our contact page. General enquiries: hello@shalean.co.za.