Data deletion request

This page explains how to request deletion of social-platform connection data that Shalean may hold when a Facebook or Instagram account was connected for marketing publishing (for example Page or Instagram access tokens stored for the Shalean Marketing Hub).

What is and is not covered

• Covered (after verification): OAuth connection records and encrypted access tokens for Facebook / Instagram publishing; related Meta app-scoped identifier hashes used only for that social connection.
• Not deleted automatically by Meta's callback: publishing history rows, durable publish jobs, or provider post/media identifiers kept for audit and operational integrity.
• Not covered by this Meta flow: booking history, invoices, cleaner profiles, and other customer or business records. Those require a separate, authenticated request and operator review.
• Legal or operational retention: some records may be retained where required for security, dispute resolution, accounting, or law. We will state any refusal reason on the status path or by email after review.

How to request deletion

1. Prefer Meta's built-in flow: Facebook → Settings & privacy → Settings → Apps and websites → remove Shalean Social Publishing / Shalean Marketing, then use Send Request under Removed Apps and Websites if offered. That triggers our secure callback and issues a confirmation code.
2. Or email support@shalean.com with subject line Social data deletion request, and include the Facebook/Instagram Page name you connected and a reachable email for identity verification (do not send access tokens or passwords).
3. You may also use our contact page.

Acknowledgement, status, and timelines

When Meta calls our deletion callback, we acknowledge the request and return a confirmation code plus a status URL. That acknowledgement is not completion of deletion. Open /data-deletion/status with your code to see whether the request was acknowledged. An authorized operator (privacy/support) then verifies identity and removes applicable social connection credentials. We aim to complete operator review as soon as practicable after verification; we do not promise an automatic wipe from the unauthenticated callback alone. Completion status is confirmed only after verified operational evidence (for example connection credentials removed).

Escalation

If you cannot obtain a confirmation code or need progress on a pending request, email support@shalean.com. Privacy-policy and POPIA rights context: Privacy Policy. Complaints may also be directed to the Information Regulator after contacting us — see the Privacy Policy.