Terms of Service

By booking with Shalean Cleaning Services, you agree to these terms. Our services are subject to availability, accurate booking details, and successful payment confirmation.

Bookings

Customers must provide accurate service addresses, access instructions, and cleaning requirements when booking. Arrival windows and scope are based on the service type and property details selected at checkout.

Payments

Payments are processed securely through our payment providers. Booking totals are based on the selected service, property details, and add-ons quoted before you confirm.

Cancellations & rescheduling

Please contact us as early as possible if you need to reschedule or cancel. Late cancellations may incur fees where a cleaner has already been assigned and travel reserved. See our FAQ for typical policies.

Satisfaction guarantee

We want the cleaning service you receive to match the scope confirmed in your booking. If you believe an item included in your confirmed cleaning scope was missed or was not completed to a reasonable cleaning standard, please contact Shalean as soon as possible after the service.

We will review the concern against the booking details, selected service, add-ons, and applicable cleaning checklist. Where we confirm that an included part of the agreed scope was missed, Shalean will arrange an appropriate corrective clean where re-cleaning is reasonably possible. If re-cleaning is not reasonably possible, we will provide another appropriate resolution after reviewing the circumstances.

The satisfaction guarantee applies only to items included in the confirmed booking scope. It does not cover pre-existing damage, permanent stains or deterioration, maintenance or repairs, mould or specialist remediation, items excluded from the selected service, or results that cannot reasonably be achieved through normal cleaning.

Customers must provide reasonable access for any approved corrective service. Any refund or credit, where applicable, will be considered after the service concern has been reviewed and is not automatic.

Contact

For service questions, email hello@shalean.co.za or use our contact page.