Question 1

How do I book a cleaning service?

Accepted Answer

Booking is easy! Simply create an account, browse our available cleaning services, select the service and time that works for you, and complete your booking. You'll receive a confirmation email with all the details of your scheduled cleaning.

Question 2

What cleaning services do you offer?

Accepted Answer

We offer a comprehensive range of cleaning services including regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, post-construction cleaning, and specialized services like carpet cleaning and window washing. We can customize our services to meet your specific needs.

Question 3

Are your cleaners insured and bonded?

Accepted Answer

Yes! All our cleaning professionals are fully insured, bonded, and background-checked for your peace of mind. We take the safety and security of your home seriously, and all our staff undergo thorough screening before joining our team.

Question 4

Do I need to provide cleaning supplies and equipment?

Accepted Answer

Our equipment policy varies by service type. For Deep Cleaning and Move In/Out Cleaning services, we provide all equipment and supplies at no extra charge. For Regular Cleaning and Airbnb Cleaning services, equipment is available upon customer request for an additional charge. All our cleaning teams bring eco-friendly cleaning products. If you prefer to use specific products, you can let us know and we'll use your preferred supplies.

Question 5

How much do your cleaning services cost?

Accepted Answer

Pricing varies based on the size of your space, type of service, and frequency. One-time cleanings typically start from R300, while recurring weekly or bi-weekly services offer discounted rates. We provide free estimates, so contact us for an accurate quote tailored to your needs.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and EFT transfers. For recurring services, you can set up automatic payments for convenience. All payments are processed securely through our platform.

Question 7

Are there discounts for recurring services?

Accepted Answer

Yes! We offer discounted rates for regular recurring cleanings. Weekly cleanings save up to 15%, and bi-weekly cleanings save up to 10% compared to one-time services. The more frequent your service, the more you save while keeping your space consistently clean.

Question 8

Do you offer eco-friendly cleaning options?

Accepted Answer

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. All our standard cleanings use green cleaning products at no extra charge. Just let us know if you have any specific preferences or allergies.

Question 9

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 24-48 hours in advance to ensure availability. However, we often have same-day availability for urgent cleaning needs. For recurring services, you can set up a regular schedule and we'll automatically book your appointments.

Question 10

Can I reschedule or cancel my cleaning appointment?

Accepted Answer

Yes! You can reschedule or cancel your appointment up to 24 hours before the scheduled time at no charge. Cancellations made less than 24 hours in advance may incur a fee. You can manage your bookings directly through your account or by contacting our support team.

Question 11

Will I have the same cleaner each time?

Accepted Answer

We do our best to assign you the same cleaning professional for consistency and to build trust. However, if your regular cleaner is unavailable, we'll ensure a qualified replacement from our team. You can also request specific cleaners if you have a preference.

Question 12

What areas do you service?

Accepted Answer

We currently service Cape Town and surrounding suburbs. Enter your address during booking to check if we service your area. We're constantly expanding our coverage, so if we don't service your area yet, let us know and we'll notify you when we become available.

Question 13

I forgot my password. How do I reset it?

Accepted Answer

Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact support.

Question 14

How do I update my account information or service preferences?

Accepted Answer

Go to your account settings, click on "Edit Profile" or "Service Preferences," and update any information you want to change. You can update your contact details, address, cleaning preferences, access instructions, and payment methods. Don't forget to save your changes.

Question 15

What should I do if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority! If you're not happy with the service, please contact us within 24 hours of the cleaning. We'll send a team back to address any issues at no additional charge. We stand behind our work and want to ensure you're completely satisfied.

Question 16

I'm experiencing payment issues. Who can help?

Accepted Answer

If you're having trouble with payments, please contact our support team immediately. We can help troubleshoot payment issues, process refunds if necessary, and ensure your account is properly set up. We're here to help make the process as smooth as possible.

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