Privacy Policy

1. Introduction

Shalean Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Booking details and service preferences
• Payment information
• Property access information
• Communications with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our cleaning services
• Process bookings and payments
• Communicate with you about services and appointments
• Send promotional materials (with your consent)
• Respond to inquiries and customer service requests
• Comply with legal obligations
• Detect and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operations (e.g., payment processors)
• Team Members: Our cleaners receive necessary information to provide services
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically kept for 7 years for tax purposes.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

• Email: support@shalean.co.za
• Phone: +27 87 153 5250